Welcome to Jhabla. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
“Due to the delicate nature of baby care and hygiene, we do not offer exchanges. However, returns are accepted only for size issues or product defects, to ensure your little one’s comfort and safety. Please check sizes carefully before placing your order”.
1. General
1.1 Eligibility: To place an order with Jhabla, you must be at least 18 years old and have a valid credit or debit card issued by a bank acceptable to us.
1.2 Acceptance: By placing an order, you agree to our terms and conditions. All orders are subject to availability and confirmation of the order price.
1.3 Amendments: We reserve the right to amend these terms and conditions at any time. The latest version will always be available on our website.
2. Orders
2.1 Order Process: Once you place an order, you will receive an email confirmation. This email is only an acknowledgment and does not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email that the goods you ordered have been dispatched.
2.2 Order Acceptance: We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
3. Pricing and Availability
3.1 Pricing: All prices are subject to change without notice and are inclusive of GST (where applicable).
3.2 Availability: While we strive to ensure that all details, descriptions, and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
4. Payment
4.1 Payment Methods: We accept various payment methods including credit/debit cards, net banking, UPI, and payment wallets. All payments are processed through secure payment gateways.
4.2 Payment Confirmation: Once your payment has been successfully processed, you will receive a confirmation email.
5. Delivery
5.1 Shipping Locations: We ship across India and offer international shipping. Delivery charges will apply and will be added at checkout.
5.2 Delivery Time: Orders are dispatched within 2-3 working days and typically delivered within 7-14 working days depending on the location. For international orders, delivery times vary.
5.3 Delivery Issues: If nobody is available to accept the delivery at the primary address, the delivery will be attempted twice more before the package is returned to us. Re-delivery will not be eligible for free shipping.
5.4 Unforeseen Events: Events outside our control, such as extreme weather conditions, global pandemics, political unrest, and other unforeseen events, may occasionally delay delivery. In such cases, we will contact you as soon as possible to rearrange the delivery time.
6. Shipping Policy
6.1 Domestic Shipping: We offer free shipping across India on orders above Rs. 2,000. For orders below Rs. 2,000, surcharge is applied at check-out as per the shipping rates. Orders are processed within 2-3 working days and delivered within 7-14 working days.
6.2 International Shipping: We ship internationally, and shipping charges are based on actual costs. Delivery times vary by destination.
6.3 Express Shipping: For express delivery, additional charges apply. Please contact customer service for details.
7. Returns and Refunds
7.1 Return Policy: We accept returns within 7 days of delivery if the product is unused, unwashed, and in its original packaging. Personalized items are non-returnable.
7.2 Return Process: Contact our customer service to initiate a return. You will be responsible for the return shipping costs. Once we receive and inspect the returned item, we will issue a store credit within 10 days.
7.3 Refunds: Refunds are issued as store credits. Cash or Bank refunds are not provided. Store credits are valid for six months from the date of issue.
7.4 Return Conditions: The final decision on whether a returned item will be approved or rejected lies completely with our Quality Assurance Team. The returned items will only be accepted in their original packaging, including all accessories and documentation.
8. Cancellations
8.1 Order Cancellation: Orders can be canceled within 30 minutes of placement by contacting customer service. If the order has not been processed, it can be canceled and any payment will be refunded as store credits.
8.2 Modification: If you wish to modify your order, please contact customer service as soon as possible. If your order has already been shipped, we will not be able to modify it.
9. Terms Of Service
9.1 Service Availability
1 Website Access: We strive to maintain website availability and functionality. However, we are not liable for any downtime or interruptions.
9.2. User Conduct
1 Prohibited Activities: Users must not misuse our website. This includes hacking, data mining, and spreading malware.
9.3 Intellectual Property
1 Ownership: All website content, including text, graphics, logos, and images, is the property of Jhabla and protected by copyright laws.
